Frequently Asked Questions

Heritage Property Management provides comprehensive property management solutions including:

• Tenant screening and placement with thorough background checks
• Monthly rent collection and financial reporting
• Property maintenance and 24/7 emergency repairs
• Lease administration and renewal management
• Regular property inspections and condition reports
• Eviction processing and legal compliance
• Detailed monthly owner statements and online portal access

We handle all aspects of property management so you can enjoy passive income without the daily hassles.

We manage a diverse portfolio of residential properties including single-family homes, multi-family units, townhouses, condominiums, and small apartment buildings. Whether you own one rental property or multiple units, we have the expertise and resources to maximize your investment returns while maintaining high standards of property care and tenant satisfaction.

Our management fees are competitive and transparent:

• Monthly Management Fee: Typically 8-10% of collected rental income
• Tenant Placement Fee: One-time fee equivalent to 50-100% of one month's rent
• Lease Renewal Fee: Flat fee for processing tenant renewals
• No Hidden Charges: All maintenance coordination is included in the management fee

Final pricing depends on property type, location, and services required. Contact us for a customized quote tailored to your specific needs.

Property owners receive their rental income by the 10th of each month via direct deposit or mailed check, according to your preference. Along with your payment, you'll receive a detailed monthly statement showing all income collected, expenses paid, and any maintenance activities. Our online owner portal provides 24/7 access to financial reports, maintenance records, and property documentation for complete transparency.

We employ a rigorous tenant screening process to protect your investment:

• Credit Check: Comprehensive credit report analysis
• Background Check: Criminal history and eviction records
• Income Verification: Employment confirmation and income documentation (typically require 3x rent in monthly income)
• Rental History: Contact with previous landlords to verify payment history and property care
• Reference Checks: Personal and professional references

We maintain strict, consistent criteria while ensuring full compliance with fair housing laws.

Our average vacancy period is 14-30 days, depending on current market conditions, property location, condition, and pricing. We minimize vacancy time through:

• Professional property photography and virtual tours
• Listings on major rental platforms (Zillow, Apartments.com, etc.)
• Social media marketing and our extensive network
• Competitive market pricing analysis
• Quick response to inquiries and efficient showing scheduling

We start marketing 30 days before lease expiration to ensure seamless transitions.

We provide comprehensive maintenance coordination through multiple channels:

• 24/7 Emergency Hotline: Immediate response for urgent issues like water leaks, heating failures, or security concerns
• Online Portal: Tenants submit non-emergency requests with photos and descriptions
• Vetted Contractor Network: Licensed, insured professionals for all repairs
• Response Times: Emergencies handled immediately; routine maintenance within 24-48 hours
• Owner Approval: Authorization obtained for repairs exceeding predetermined limits

All work is documented with photos, invoices, and completion reports available in your owner portal.